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« When Will China Be Larger than the U.S. Economy? | Main | Businomics Newsletter: A Quick View of the Economy »

January 12, 2010

Comments

Dennis Snow

Bill,

Great post. A couple of other suggestions for supporting employees during lean times:

- Provide specific training that helps employees improve productivity - Training on time management, dealing with difficult customers, effectively using the capabilities of current technology, stress management, etc. are all options that, while not making the increased workload go away, help employees to deal with it.

- Provide new tools or adapt old ones to set employees up for success - A simple revamp of the work schedule, for example, is sometimes all it takes to make sure that you have optimum coverage at crunch times. While work schedule changes can cause employee frustration, I find that most employees are even more frustrated when staffing levels don’t align with actual workload fluctuations.

All the best,

Dennis Snow

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